TECHNOLOGY ASSIGNMENT TOPIC:- CHAT

  CHAT

Chat refers to the process of communicating, interacting and or exchanging messages over the Internet. It involves two or more individuals that communicate through a chat-enabled service or software.

Chat is also known as chatting, online chat or Internet chat.Chat may be delivered through text, verbal, audio, visual or audio-visual (A/V) communication via the Internet. If conducted through a desktop, chat requires software that supports Internet Relay Chat (IRC) or an instant messenger application, where a central server manages chat communication between different end user clients.There are also online chat M H  Services that require users to sign up with a valid email address. After signing up, a user may join a group chat room or send a private message to another individual. Online chat services have purpose-built chat interfaces that manage the entire communication processes.

CHARACTERISTICS OF CHAT

Compatibility across browsers. The CHAT tool will work in Firefox and Internet Explorer.

CHAT history. Your CHAT log will be stored as an activity on your service request.

Access remote computers. This new tool allows our engineers to remotely access multiple platforms so they are able to work seamlessly in a mixed environment. No matter what you are running, with your permission, we can access it. We will also be able to use both attended and unattended remote computer access. Our remote desktop software works through corporate firewalls and, in most instances, with no pre-installed client software.

Multiple language support. You will be able to CHAT with your support engineer in English, German, French, Italian, or Spanish.

Diagnose remote computers. With this tool, our engineers will be able to see system info at a glance at the beginning of your remote support session. They can gather a complete snapshot of the remote computer's system information to speed time to diagnosis and issue resolution.

Troubleshoot with Remote Computer Control Application-specific remote view and remote control. You will be able to grant our technicians the right to view or remote control your entire computer or only selected programs. During a view-only session, support engineers can guide you with a virtual pointer on your screen. This facilitates communication between you and our engineer, enabling the engineer to support you more effectively without taking remote control.

Reboot the remote computer & reconnect automatically. When the remote desktop is a Windows system, the end-user does not need to be present to re-initiate the session or log you back in. When the remote desktop is a Linux or Mac system, CHAT will reconnect the remote support session once the remote client logs on again.

Presentation mode. Support engineers can aid in training by using Presentation Mode. Simply select which applications to present and allow an attendee to have remote control of your computer. Presentations can be given for up to 15 attendees

Reverse screen sharing. During a session, a support engineer can show his or her screen to you. This screen sharing "flip" reverses the remote desktop connection to enable the you to view/control the support engineer's screen for training purposes.

Full-featured CHAT. CHAT are tied to specific support sessions and appear in the session-specific tab. CHAT are recorded for future reference. You can CHAT with support engineers even before beginning a remote support session.

Command line interface. We can offer remote support by gaining remote access to your command prompt. Command shells are recorded in Flash (.flv) format for later review from the reports page.

File transfer / File store. Through this tool, our engineers can request remote access to your file system to send, receive, open, or edit remote files using a few simple controls. If connectivity is lost during the transfer of files, the transfer can be resumed upon reconnecting to the session.

ADVANTAGES AND DISADVANTAGES OF CHAT

Affordable   Making long distance phone calls regularly could drain your pockets. Chatting over the internet is practically free and does not burden you financially. Well, many of the chatting apps also have an internet calling facility. This means that you can talk and have a video call too – very affordably.

Multitasking  While you are chatting with your friends or family, you can perform a number of other tasks too. You can reply to emails for instance, or finish typing a document or talk to someone in the room. If you do not have too much time for calling, it’s one of the best options. Well, the disadvantage about this kind of multitasking is that your attention is divided among several things. So, for exclusive, crucial conversations where attention is expected, phone calls are still the preferred medium.

management Chatting on the internet is – let’s face it time consuming. So, especially if you are too caught up in the conversation, you might lose track of time. You can end up talking for longer than you wanted to and other tasks get negatively impacted.

Understand the communication barriers Hearing the ‘tone’ of voice is difficult on a chat app. There is a possibility of misinterpretation in some cases. Moreover, your voice cannot be heard, face cannot be seen and meaning could be twisted as per the mindset of the person on the other end of the chat. Carefully wording your sentences is the only way out!

Think about the dangers  Over the internet, you really never know who is on the other end – especially if you are talking to someone you do not already know. There is no way of verifying the identity of the person and you have to take his word for it. Chat apps could be misused in many ways – so it’s always a good idea to be judicious about the way you use them – especially if you do not personally know the person on the other end.Chat apps have brought the world closer – even closer than what social media or even the internet could do! They are quick, easy to use and provide users with a great way to stay connected with their near and dear ones!